Privacy policy
How MachineTrail handles your data.
Last updated July 22, 2026.
What MachineTrail collects
MachineTrail stores owner and team account details, business account information, Equipment records, Report Token URLs, Issues, comments, status history, maintenance records, Inventory and Spare Part records, Employee Contact when provided, and Issue Photos uploaded by users.
How the data is used
Data is used to run the Equipment reporting workflow, maintain account access, send transactional emails, show owner dashboards, process billing, store private Issue Photos, and help support investigate account requests.
Third-party services
MachineTrail uses Google OAuth for optional sign-in, Resend for transactional email, Stripe for hosted billing and payment management, and S3-compatible private object storage for Issue Photos. Payment card details are handled by Stripe and are not stored directly by MachineTrail.
Device permissions
The mobile app requests camera access to scan Backup QR Codes and attach Issue Photos. It requests photo library access when selecting existing Issue Photos. NFC access is used to write Equipment Tag report links. MachineTrail does not use these permissions for ads or tracking.
Retention and deletion
MachineTrail keeps account and business data while the account is active. When deletion is requested, MachineTrail deletes account data and associated business data that it is not legally required to retain. Some billing, fraud prevention, security, or compliance records may be retained when required.
Contact and deletion requests
Signed-in users can request account deletion from Account settings. Anyone who cannot access the app can request deletion from the public account deletion page.